Lesson video

- Hi, I'm Rebecca.

Your computing teacher for the IT and the World of Work unit.

For this lesson, you're going to need a pen and paper, so you can answer any of the questions that I give you in this lesson.

You're also going to need to try your best to remove as many distractions as possible, so that you can really focus in the session.

Once you've got that ready, we can begin.

In this lesson, you will evaluate effective online communication, and you'll formulate a proposal that identifies essential skills for the modern workplace.

Let's start by thinking about emojis and why we use them.

So have you ever sent a message and had it misunderstood? That's your first question.

And your second question is, would you use emojis in a professional setting? Why or why not? Pause the video while you have a think about those two questions.

Excellent, so first of all, emojis are used to help express our feelings, cause a lot of the time, our tone of voice isn't always obvious when we're sending messages by text.

So emojis can help communicate those ideas better.

Now, if we're using them in a professional settings, perhaps with colleagues, a colleague that you get on with, well, it'd be quite acceptable to use emojis in that situation.

But certainly if you.

were sending an email or something like that to a client, then it would be very unprofessional to include emojis in that situation.

Working online means that you will need to communicate through written messages on a regular basis.

This can often cause unwanted and unexpected conflicts.

It is important to communicate sensitively and effectively with colleagues online.

You should be concise.

Pick the right tone.

Stick to the point, think before sending.

So reread your message.

and consider other people's privacy.

Ask permission before forwarding an email to a third party.

With the increased use in video calling, it is also sensible to question whether the conversation might be better as a video call instead.

This can often help reduce misunderstandings.

So how good is your email etiquette? When sending an email to a client, how should they be addressed? Take a look at the options.

What's the answer there? So you could put, "Hi Mr. B Williams or dear Mr. B Williams. " Hi, is becoming a very acceptable way to start off emails in these days, but dear is the very traditional way of doing it.

What would be the impact of this line in an email? So, YOU SHOULD NOT HAVE EXPRESSED IT IN THAT WAY!, all in capital letters.

Read those answers, pause the video while you have a go.

Let's take a look then.

So, the recipient would be upset because the sender is shouting.

If you use all caps in a text message or an email, then people think you're shouting, which too can often come across as very brute.

So, how should you close a formal email, welcoming a new client to your business? Look at those options and pause while you think about it.

Let's look at the answer then.

So, kind regards or kind disregards, is a good way of closing an email professionally.

You are sending an email to inform your colleagues.

of some very important news that you are very excited about.

You want to emphasise how excited you are by using lots of exclamation marks, Is this a good idea? Take a look at the options, pause the video while you have a think.

Let's see then.

So, no, because exclamation marks should be used sparingly, so try not to have every single sentence, where there's an exclamation mark at the end or lots and lots of them as well.

in a big group.

You are attending a meeting, and have created some documents that are needed for it, when should you send an email containing those documents as attachments? Take a look at these options and pause while you have a think.

Let's take a look there.

So, at least one day before, try to do it even further before if you can, but at least one day before.

Why is it important to have a clear, concise subject line for every email you send? So the recipient to have a look, pause the video while you have a think.

So the recipient can have an idea of what the email is about and open it when they need to.

Is this email address Shabbyshazza321@email.

com, appropriate to use when applying for a job? Do you think? So, take a look at those options and pause while you have a think.

Let's take a look.

No, because it gives the wrong impression.

You need to try and make sure, if you're going to start applying for jobs, you need to make sure that your email address is very formal email address.

The use for emojis is frowned upon in business messages.

How can emails be sent so that the recipient is not offended? Take a look at those options, pause the video while you have a think.

Here we go then.

So making sure the tone of the message is appropriate and always reread things as well before you send them.

Now, we're going to spot the etiquette errors now.

So look at the three emails in the worksheet, and see how many etiquette errors you can find.

And we'll look at those solutions after the video.

So pause the video to complete your task.

Excellent, let's take a look then at those emails.

So first of all, you've got your first one, you've got that silly and professional email address there, so that's definitely wrong.

Inappropriate email address, that's a suitable subject.

And then, "Hey Shabbz," is a little bit informal for a message.

And then you've got, "wot is goin on wid dis email address.

It is totally UNIMPRESSIVE to have such a RIDICULOUS email!!!!!" So that's not a very nice thing to say, but also it's using short and abbreviated words, capital letters and lots and lots of exclamation marks.

The rest of it isn't too bad though, cause that is actually more of a professional way of writing.

It's just all those bits at the beginning that aren't quite good.

Let's look at the next one.

So it says two and the recipient's name isn't there, so this wouldn't even send properly.

Meeting documents, that's a fairly decent subject, so nothing too wrong with that.

and, "Hi Gemma" as well is okay.

Then says, " I have attached the documents you requested yesterday for the meeting happening shortly.

" So that's unprofessional cause they should have come at least the day before.

"My apologies for the delay, but there was an emergency that I needed to attend to." So at least they've put a reason and they've been quite kind there.

"See you in a bit, Flick." So it's a little bit unprofessional, but it's not too bad that one.

Email three then is just hello at the top.

So again, that's not going to go to anybody properly.

There's no subject.

And he says, "Hi there" , it doesn't have their name on.

"I see you are interested in employing a copywriter.

I would be very interested in having more information regarding this post.

and would appreciate it sent to me by return email.

Cheers, Sunil Khan".

So that isn't very professional either.

And really, if you were going to be applying for jobs, then you would try to make sure that you knew who you were emailing.

And also if there was information about the job, its most likely in these, these times going to be available on their website.

So you'd be able to find that information there.

And uh, yeah.

So just thinking about formal language and the tone that you're using.

Now, you're going to create an advice sheet.

So think about using what you've learned about email etiquette, create an advice sheet that could be shared with colleagues, pause the video while you have a go with that.

Excellent.

So, that is everything for lesson three.

And if you'd like to, please ask your parent or carer to share your work on Instagram, Facebook or Twitter tagging @OakNational and #LearnwithOak.

And I can have a look at that advice sheet that you've had a go at.

And I'll see you again soon for lesson four.