What are our rights as consumers?
I can explain my consumer rights and the role of Trading Standards.
What are our rights as consumers?
I can explain my consumer rights and the role of Trading Standards.
These resources will be removed by end of Summer Term 2025.
Lesson details
Key learning points
- Consumers have the right to receive goods and services that are safe, satisfactory quality and accurately described.
- The Consumer Rights Act (2015) ensures protection against faulty or misleading products.
- Trading Standards enforces these laws by investigating complaints and holding businesses accountable.
- If a seller refuses to resolve an issue, legal action can be taken.
- Understanding our rights empowers us to be critical consumers who make informed choices.
Keywords
Consumer - someone who buys goods or services for their own use, rather than to sell or use for business
Trading Standards - a government service in the UK that protects consumers from unfair, unsafe or dishonest business practices; it makes sure that businesses follow the law when selling goods and services
Common misconception
You have no protection after 30 days of purchasing goods and services.
After 30 days, a replacement, repair or credit can be given (except for food items like milk). A discount or a refund could also still be given. There is some level of protection up to six months after you purchased something with no extra guarantee.
To help you plan your year 9 citizenship lesson on: What are our rights as consumers?, download all teaching resources for free and adapt to suit your pupils' needs...
To help you plan your year 9 citizenship lesson on: What are our rights as consumers?, download all teaching resources for free and adapt to suit your pupils' needs.
The starter quiz will activate and check your pupils' prior knowledge, with versions available both with and without answers in PDF format.
We use learning cycles to break down learning into key concepts or ideas linked to the learning outcome. Each learning cycle features explanations with checks for understanding and practice tasks with feedback. All of this is found in our slide decks, ready for you to download and edit. The practice tasks are also available as printable worksheets and some lessons have additional materials with extra material you might need for teaching the lesson.
The assessment exit quiz will test your pupils' understanding of the key learning points.
Our video is a tool for planning, showing how other teachers might teach the lesson, offering helpful tips, modelled explanations and inspiration for your own delivery in the classroom. Plus, you can set it as homework or revision for pupils and keep their learning on track by sharing an online pupil version of this lesson.
Explore more key stage 3 citizenship lessons from the How can we manage money well? unit, dive into the full secondary citizenship curriculum, or learn more about lesson planning.
Equipment
Content guidance
- Depiction or discussion of discriminatory behaviour
- Depiction or discussion of sensitive content
Supervision
Adult supervision recommended
Licence
Lesson video
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Starter quiz
6 Questions
when someone acts, lies or breaks trust to gain money or cause a loss
a dishonest scheme designed to trick people into giving away things
an attempt to obtain sensitive information by acting trustworthy
redirecting users from a legitimate website to a fraudulent one
Exit quiz
6 Questions
someone who buys goods or services for their own use
products that do not work as they should
products that are not accurately described